DOVR Media, operated by Levr Solutions, LLC, provides product data and catalog publishing services to furniture retailers. We collect and use information about our merchants, about the people who work for them, and — on our merchants' behalf — about their customers.
Effective April 18, 2024 · Last updated September 29, 2026
DOVR Media, operated by Levr Solutions, LLC, 34 Dexter Road, East Brunswick, NJ 08816, provides product data and catalog publishing services to furniture retailers. We collect and use information about our merchants, about the people who work for them, and — on our merchants' behalf — about their customers.
This Privacy Policy explains what information we collect, why we collect it, how long we keep it, and how we share it. If we change our privacy practices we will update this policy, and where the changes are significant we will notify affected merchants by email.
Our role. For information about our merchants and their staff, DOVR Media is the controller: we decide what to collect and why. For information about a merchant's own customers, DOVR Media is a processor acting on that merchant's instructions. The merchant remains the controller of their customer data, and requests from a customer about their own information should go to the merchant they bought from.
Three values guide how we build our products and handle information.
We collect only the information we need to provide our services, and we say plainly what that is in the section below. Where information is no longer needed for the purpose it was collected for, we delete it on the schedule set out in “How long we keep your information.”
If a third party requests personal information we hold, we refuse unless you have given permission or we are legally required to disclose it. Where we are legally compelled, we will tell you in advance unless the law forbids us from doing so. We do not sell personal information, and we do not share it with third parties for their own marketing purposes.
We build our services so they can be used in a privacy-respecting way, we respond to written privacy questions from merchants, and we give merchants the means to satisfy access and deletion requests from their own customers.
Merchant and staff information. Business contact details for the people who administer a store — name, work email address, and the store's domain — together with account records, support correspondence, and logs of actions taken in our applications.
Store information from Shopify. When a merchant connects a Shopify store, we receive the store's name, primary domain, contact email, currency, timezone, plan, and creation date, along with the product catalog, inventory, and publishing configuration we exist to manage.
Customer information from Shopify. Where a merchant uses features that require it, we receive and store, on that merchant's behalf:
We do not receive or store payment card numbers, bank details, or authentication credentials for a customer's Shopify account.
Website information. Standard technical information from visits to our own websites, such as IP address, browser type, and pages viewed.
We process merchant and staff information to perform our contract with the merchant: to operate their account, publish and maintain their catalog, provide support, and bill for our services.
We process customer information solely to provide the features a merchant has asked for. Principally, that is our abandoned checkout follow-up service: where a merchant asks us to, our staff review that merchant's abandoned checkouts and contact the shopper on the merchant's behalf to complete the purchase. Doing that requires the shopper's name and contact details in order to reach them, and their delivery address in order to enter or amend the resulting order correctly — an incorrect address on a furniture delivery is expensive to put right.
We use each merchant's customer information only for that merchant. We do not use one merchant's customer information to serve another, we do not combine it across merchants for our own commercial purposes, we do not sell it, we do not use it for our own marketing, and we do not use it to train machine-learning models.
We process website information for security, to diagnose faults, and to understand how our sites are used.
Where we rely on legitimate interests rather than contract — for example, preventing fraud and abuse, or improving and testing our services — we limit what we collect, who it is shared with, and how long it is kept.
We do not carry out automated decision-making that produces legal effects, or similarly significant effects, concerning any individual.
We keep information for as long as it is needed to provide the service it was collected for, and then delete it.
| Information | Retention |
|---|---|
| Customer names, email addresses, telephone numbers and addresses | For as long as the merchant's account is active. Deleted within 30 days of the merchant uninstalling our application or closing their account |
| Order and abandoned-checkout records | As above |
| Merchant account and billing records | For the life of the account, and afterwards for as long as required by law or to resolve disputes |
| Support correspondence | For the life of the account |
| Application and access logs | 12 months |
Deletion on request. A merchant may ask us at any time to delete the customer information we hold on their behalf, and we will do so without needing a reason. When a merchant's customer asks that merchant to delete their information, the merchant can pass that request to us and we will act on it.
Deletion when you leave. Uninstalling our application from a Shopify store begins this process automatically. We act on the deletion requests Shopify sends on a merchant's behalf when an application is removed, and we complete them within the period Shopify requires.
We may retain information beyond these periods only where the law requires it, in which case we retain the minimum necessary and delete it when the obligation ends.
Depending on where you live, you may have the right to request access to, correct, delete, export, restrict, or object to our use of your personal information. Exercising these rights will not cost you anything or change the service you receive.
If you bought something from a store that uses our services and you want to exercise these rights over information about your purchase, please contact that merchant directly. We act only as their processor and cannot decide how their information is used; we will forward your request to them and help them respond.
Before we act on a request we have to be satisfied that it comes from you, so we may ask for documentation confirming your identity, which we discard once verified. If you would like an authorized agent to act for you, email us from the address we hold for you and include your agent's name and email address.
If you are unhappy with our response you can contact us to resolve it, and you may contact your local data protection authority at any time.
Because there is no common understanding of what a “Do Not Track” signal means, we do not respond to those signals.
We operate our services on Google Cloud Platform, with data stored in the United States. We engage the following categories of sub-processor, who may process personal information on our behalf:
| Sub-processor | Purpose |
|---|---|
| Google Cloud Platform (Google LLC) | Application hosting, databases, file and image storage, logging, task queues, and the machine-learning services used to generate and check product content |
| Google Analytics (Google LLC) | Storefront and application usage analytics, where a merchant has enabled it |
| Firebase (Google LLC) | Push notifications to in-store display devices |
| Twilio SendGrid | Transactional and notification email |
| HubSpot, Inc. | Customer relationship management and support ticketing for merchant contacts, and usage analytics on some pages of our own website |
| Intercom, Inc. | In-application messaging and support for merchant users |
| Anthropic, PBC | AI assistance used by our staff when building, operating, supporting and reporting on the service, which may involve access to information held in our production systems |
| Google LLC (Google Analytics 4) | Usage analytics for our own website |
This list describes the sub-processors we engage as at the date of this policy. It is not necessarily exhaustive, and it will change as our services and suppliers change. We maintain the current list and will provide it, and reasonable advance notice of material changes, to any merchant who asks using the contact details below.
Manufacturers and data suppliers. We exchange product, pricing, inventory and image information with furniture manufacturers and data suppliers in order to build and maintain merchant catalogs. We also prepare catalog and sales performance reporting for manufacturer representatives, covering how their product ranges are performing across the retailers we serve. This reporting is business performance information — product, category and store-level figures — and does not include names, contact details, addresses, or any other information identifying a merchant's individual customers.
If you are located outside the United States, using our services means your information is transferred there, and may be subject to United States law. Where we transfer information across borders we take steps to protect it and rely on appropriate safeguards.
We may at times be legally required to disclose personal information — for example, on receipt of a valid court order.
Information is encrypted in transit using TLS and encrypted at rest, including backups. Access to production systems is restricted to staff who need it for their role and is authenticated individually. We maintain an incident response process and will notify affected merchants without undue delay if a breach affecting their information occurs.
No method of transmission or storage is completely secure, so while we work to protect your information we cannot guarantee absolute security.
We use cookies and similar technologies on our own websites and in our applications for three purposes: authentication, remembering your preferences, and understanding how the site is used. For usage analytics we use Google Analytics 4 and, on some pages, HubSpot, and we ask for your consent before either runs; you can change that choice at any time using the “Cookie preferences” link in the footer. We also use Intercom to provide in-page support, which sets cookies needed for that chat to work. We do not run advertising or conversion-tracking tags on this site. We do not place cookies on our merchants' storefronts for our own purposes; any analytics tags deployed to a merchant's storefront are configured by that merchant and operate under the merchant's own privacy policy.
To ask a question, make a request about your personal information, or raise a complaint, email us at support@dovrmedia.com or write to us at Levr Solutions, LLC, 34 Dexter Road, East Brunswick, NJ 08816.
So that we can route your message correctly, please put “Privacy request” in the subject line.
Levr Solutions, LLC · 34 Dexter Road, East Brunswick, NJ 08816